Plink-BwenTECH Services endeavors to deliver products purchased from our online store in excellent condition and in the fastest time possible.
We deliver only in India; WE DON’T ACCEPT ORDERS OUTSIDE INDIA.
Once our system processes your order, the products are inspected thoroughly to ensure they are in perfect condition. After they pass through the pre-delivery inspection, they are packed and handed over to our trusted delivery partners.
We package the products in shipping boxes, with fillers (paper shreds) surrounded. We usually dispatch the order in 1-2 business days (excluding Sundays and public holidays)
Shipping inside India is free of cost for order value* above ₹. 500. A shipping charge of ₹ 50 (including GST) will be applicable to all orders under ₹ 500.
For all COD (cash on delivery) orders we charge a COD fee of ₹ 50 (including GST) per order.
COD Fee and Shipping Charges are different and charged separately as per applicability. In case of Return of the order, any COD Fee or Shipping Charges paid for the order are non-refundable.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
*ORDER VALUE IS CALCULATED AFTER APPLYING DISCOUNTS /GST OR ANY OTHER APPLICABLE CHARGES.
TAMPERED DELIVERY OR NON-DELIVERY ISSUES RESOLUTION
Plink-BwenTECH Services uses third party courier services for logistics of orders’ parcels. These courier companies work independently and Plink-BwenTECH Services does not have any direct control over working or policies of the courier companies. In unforeseen and unfortunate cases wherein courier services refuse to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, Plink-BwenTECH Services shall not be held liable for any loss until below mentioned guidelines are followed by customers.
If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person.
Even if parcel is intact, Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.
In case customer denies receiving the parcel, while courier company shows parcel to be delivered, customer needs to raise the issue within 48 hours of delivery message. Plink-BwenTECH Services will share Proof of Delivery (POD) with the customer after receiving it from the courier company.
Even after sharing POD, if customer refuses to accept the authenticity of the shared POD, Plink-BwenTECH Services can ONLY assist the customer in raising the concern with the concerned courier company. Plink-BwenTECH Services would re-fulfil the order ONLY when courier company confirms that indeed parcel is lost and not delivered to the customer.